Terms&Conditions:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.
The term "Kenorland Ltd" or "us" or "we" refers to the owner of the website whose registered office is Prama House, 267 Banbury Road, Oxford OX2 8JB.  Our company registration number is 98704951, our VAT number is 307378006. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• You may not create a link to this website from another website or document without Kenorland Ltd’ s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy:

We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may use the information to customise the website according to your interests.

Refund Policy:

You have 28 days to  return the goods to us. Please return the goods to us in a clean, dry and unused state with all original packaging and labelling. You are responsible for any cost of postage incurred for returning the goods. You are also responsible for the goods while they are in transit to us so please ensure that they are packaged securely. You should obtain proof of posting. On receipt of the product(s) we will refund the cost of the goods to your account by which the original payment was made. 

You must ensure to clearly marked 'Goods Returned to Vendor' outside of your package.

Provided the goods are in an as new condition we will refund the cost of the goods onto the card/Paypal which you used to make the original payment.  We will process the refund as soon as possible after receipt of the goods.  In our experience refunds can take up to 21 days to be shown on your card/PayPal account.

Exchange Policy:

You have 28 days to  return the goods to us. Please return the goods to us in a clean, dry and unused state with all original packaging and labelling. You are responsible for any cost of postage incurred in returning the goods. You are also responsible for the goods while they are in transit to us so please ensure that they are packaged securely. You should obtain proof of posting. On receipt of the goods we will arrange for the exchange to be sent out to you as soon as possible. We will provide one exchange with no charge for postage for sending the replacement goods.